Contact Our Support Team

Questions about your account, verification, contests, offers or player protection tools? Send a message or reach us directly by phone or email.

Last updated: 30 October 2026

Send a message

Customer service

Emailsupport@fntsycino.com
Phone+46 8 520 274 10
AddressKungsgatan 44, 4th floor, 111 35 Stockholm, Sweden
Data protectionprivacy@fntsycino.com

Opening hours (CET/CEST)

Monday – Friday09:00 – 21:00 Saturday10:00 – 22:00 Sunday10:00 – 22:00 Major matchdaysuntil 00:00

Need to take a break right now? You can set limits, start a cooling-off period or self-exclude instantly from your account settings, at any time of day, without contacting us. See Responsible Gaming.

What happens after you send a message

Thank you for contacting fntsycino.com. Every message is logged and assigned to a specialist for the topic you chose. We aim to reply to all enquiries within one business day, and messages about limits, self-exclusion or account security are prioritised and usually answered within a few hours.

For your security, we will never ask for your password, full card number or verification codes. If your enquiry concerns your account, we may ask you to confirm some details before sharing information. For data protection requests such as access or deletion, please see our Privacy Policy and GDPR, CCPA & Cookies Policy.